OUR TEAM
Behind every successful campaign is a team of creative thinkers, strategic planners, and dedicated problem-solvers. Our team combines experience, innovation, and passion to help our clients grow and succeed. We believe in collaboration, accountability, and always going the extra mile because when our clients win, we win together.
Jackie Chelly
Founder
Graduate of Florida State University with a Master’s in Creative Writing, bringing a strong foundation in storytelling and strategic communication. Began career in broadcast media as a Media Buyer before founding a marketing agency in 2016, initially specializing in video production. Following COVID, expanded services to full-scale marketing solutions, and in 2023 shifted focus exclusively to SERVPRO, now managing about 56 licenses. Passionate about running and spending quality time with family.
Phoebe Santiago
Paid Media Manager
Digital marketing professional with over 14 years of experience spanning training, project management, digital marketing leadership, and senior operations management. Holds a Fine Arts degree majoring in Advertising Arts, combining creative expertise with strategic execution. Passionate about building high-performing teams and driving growth. Outside of work, enjoys spending quality time with a 1-year-old baby boy.
John Canales
SEO Manager
Creative professional with nearly 10 years of experience in events and design, bringing strong visual storytelling and execution skills. Spent 4 years working as a digital nomad, collaborating with diverse clients and adapting to dynamic environments. Passionate about collecting shoes and exploring history, with a particular interest in Ancient Greek and Viking culture.
Joanna Partosa
Social Media Manager
A college graduate and dedicated Social Media Manager with 4 years of hands-on experience building engaging content, growing online communities, and strengthening brand presence. Currently working full-time with ILP, bringing creativity, consistency, and strategic thinking to every campaign. Passionate about storytelling, connecting with audiences, and staying ahead of digital trends. Outside of work, loves traveling and discovering new places, cultures, and experiences that inspire fresh ideas and perspectives.
Grace Campbell
Social Media Assistant
Based in St. Augustine, FL, and a proud graduate of Florida State University with a Bachelor of Arts degree. Recently joined ILP and already bringing fresh perspective, creativity, and enthusiasm to the team. With a strong appreciation for the arts, enjoys ceramics and painting, and stays active on the tennis court. Combines creativity and discipline—both on and off the court—to contribute meaningful impact in every project.
Jan Jester Eustaquio
Paid Media Assistant
Currently pursuing a degree in BIT Mechanical Technology while balancing both academic and professional responsibilities, demonstrating strong discipline, time management, and commitment to growth. Brings a hands-on, problem-solving mindset and a drive to continuously learn and improve. Outside of work and studies, enjoys playing basketball, embracing teamwork, focus, and resilience both on and off the court.
Jason Partosa
Video Production Assistant
Vocational graduate in Electronic Engineering with over 10 years of experience in machine maintenance, including 4 years at Amkor Technology Philippines and 6 years at TF AMD Malaysia. Has been with ILP for 1 year and 6 months, bringing strong technical skills and reliability to the team. Enjoys online gaming during free time.
Our Solution
Our Focus
In Line Production Group is a specialized marketing partner dedicated exclusively to SERVPRO owners. We focus on building high performance marketing systems that increase visibility, generate qualified emergency calls, and support long term territory growth.
Our Expertise
We combine advanced SEO, Google Paid Ads management, and strategic social media to position SERVPRO businesses where customers search first. Every strategy is built around emergency intent, local authority, and measurable performance.
